Client Services

Support

Shipping

Blue Light Frames

  • Ships within 1–2 business days
  • Please allow 3–5 business days for delivery

Prescription Frames

  • Ships within 4 business days
  • Please allow 3–5 business days for delivery
Tracking: All orders are shipped with tracking. You’ll receive tracking details via email/phone as soon as your package is on its way.

Return Policy

We want you to love your TwinSpecs. If you’re not completely satisfied, we offer free returns within 14 days of delivery.

To start a return:

  • 1 Contact us at support@twinspecs.com with your order number and reason for return.
  • 2 We’ll email you a prepaid return label.
  • 3 Once your item is received in its original condition, we’ll process your refund to your original payment method.
Note: Prescription lenses are custom-made and cannot be returned unless defective.

Questions?

If you need help with shipping or returns, email us at support@twinspecs.com. We aim to respond within 24 hours.

Prefer a contact form? Fill it out below, or email us directly at support@twinspecs.com .

Please include:

  • 1 Your full name
  • 2 Your order number (if applicable)
  • 3 A brief description of your question or issue